Customer Information

Step One

Please contact our Customer Service staff by telephone or in writing.

Step Two

If you feel your concern has not been adequately addressed by our Customer Service staff, please contact:
JPMorgan Chase Bank, N.A.
Post Office Box 9435, Station 'T'
Ottawa, Ontario
K1G 3V1
Toll-Free: 1-877-576-2345 (1-877-JPM-2345)
Fax: 613-748-6458
Email: CCS-ExecutiveOffice-Canada@chase.com

Step Three

If you feel your concern remains unresolved, please contact our Ombudsman.

JPMC Ombudsman Office
Attention: Deputy Ombudsman
JP Morgan Chase Bank, N.A.
2220 Walkley Rd, Floor 1
Ottawa, Ontario
K1G 5L2 
Fax: 1-877-919-3589

Step Four

If the Ombudsman is unable to satisfy your concern, you will be notified of your right to contact the Ombudsman for Banking Services and Investments.

Ombudsman for Banking Services and Investments (OBSI)
P.O.Box 896, Station Adelaide
Toronto, Ontario
M5C 1K3
Telephone: 1-888-451-4519
Fax: 1-888-422-2865
E-mail: ombudsman@obsi.ca

Financial Consumer Agency of Canada
All banks must comply with a variety of federal consumer laws, Industry Codes and Voluntary Commitments that protect you. For example, we must disclose information about interest rates and service fees and provide you with certain information in your account statement. If have a complaint regarding JPMorgan Chase Bank, N.A. relating to federal consumer laws, Industry Codes or Voluntary Commitments, you may file a written complaint with the Financial Consumer Agency of Canada at:

Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West
Ottawa, Ontario
K1R 1B9